The Dynamics GP software is a comprehensive, integrated enterprise resource planning (ERP) solution from Microsoft. It is designed to unify key business processes and help organizations improve operational efficiency, reduce costs, and gain greater insight into their operations.
With Dynamics GP, organizations can streamline their financial, human resource, and inventory processes, as well as gain greater visibility into their operations.
Dynamics GP is a powerful and comprehensive ERP solution, however, it is also complex and can be difficult to properly support and maintain.
To ensure that Dynamics GP is properly supported and that organizations get the most out of their investment, it is important to understand the various options available for Dynamics GP support. There are 3 primary support options to evaluate to ensure you can gets the most out of your Dynamics GP investment.
The Self Supported Option
The first type of Dynamics GP support available is self-support. Self-support involves organizations utilizing internal resources to maintain and support Dynamics GP. This includes having an internal Dynamics GP expert or technical resource who can answer any questions, troubleshoot issues, and provide guidance and recommendations.
This can be especially helpful if the individual not only understands the application, but the processes within the organization and works with the teams needed to implement and maintain the application over time.
Organizations in the self-supported option can also take advantage of online resources, such as official Microsoft support forums and community sites, to help with day-to-day questions that arise.
If you have a resource that is knowledgeable on the product or has been in a consulting role in the past with Microsoft or a Partner this may be a great fit for your organization.
Third Party Support – External Vendor Support Plan
The second type of Dynamics GP support available is third-party support. Third-party support involves working with an external partner or consultant to provide additional guidance, support, and training for Dynamics GP. These partners can provide a range of services, such as implementation and customization, training and education, and ongoing maintenance and support.
Working with an external partner can help organizations get the most out of their Dynamics GP investment and ensure it is properly supported and maintained.
Cloud Based Support Services From Microsoft
Finally, organizations can utilize cloud-based Dynamics GP support services. These services are provided by Microsoft and are designed to provide organizations with a secure, reliable, and cost-effective way to access and manage their Dynamics GP environment.
Cloud-based services include the ability to store data in the cloud, access Dynamics GP from any device, and receive real-time updates and alerts. Cloud-based services can help organizations reduce costs and increase efficiency, while also providing them with reliable and secure support.
In Conclusion
There are several options available for Dynamics GP support. Organizations should carefully consider their options and determine which type of support will work best for them. For instance, organizations that do not have any internal resources that have background in the technology may want to consider third-party or cloud-based services.
Additionally, organizations should take advantage of the various resources and tools available, such as official Microsoft support forums and community sites, to ensure their Dynamics GP investment is properly supported and maintained.